.. (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity .. outros
A MFORCE , com uma gestão de mais de 20 anos de experiência, mais de 80 oficinas em Portugal e mais de 500 colaboradores, foi distinguida com os prémios, Cinco Estrelas 2023, Marca nº1 escolha do consumidor 2023 e marca recomendada 2023, 4.8 ratting google
Principais Tarefas e Responsabilidades :
- Gestão de Oficina (Factor eliminatório)
- Gestão de Equipas (Factor eliminatório)
- Atendimento ao cliente
- Gestão administrativa(stock, garantias, reclamações...)
- Gestão financeira da oficina (preferencial)
Requisitos :
- Experiência em gestão de oficinas e ou outros estabelecimentos (ELIMINATÓRIO)
- Experiência em gestão liderança de equipas (preferencial)
- Capacidade de planeamento e organização
- Gosto pelo atendimento ao cliente
- Conhecimentos de mecânica e/ou mecatrónica automóvel (ELIMINATÓRIO)
O que oferecemos:
- Remuneração compatÃvel com a função e experiência demonstrada
- Prémios de produtividade mensais individuais
- Prémios de produtividade por oficina
- Descontos nas marcas do grupo e acesso a parcerias externas
- Formação inicial e contÃnua
- Possibilidade de progressão na carreira
- Integração num grupo sólido e consolidado no mercado
Junte-se ao futuro da reparação automóvel!
Tipo de oferta : Efetivo/CLT
Salário: 875,00€ - 1.000,00€ por mês
Horário de trabalho:
- Turno de 8 horas
Tipos de pagamento complementares:
- Comissão
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