.. roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and .. outros
Team Leader SAP SuccessFactors Date posted 11/24/ Location Lisbon | Portugal, Brasov | Romania, Timișoara | Romania, Bucuresti | Romania, Iasi | Romania, | Portugal, Bucharest | Romania Company Worldline This is WorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.The opportunity Our Global HR Services team acts as the central point of contact for all employee life cycle operations, maintaining our HR global policies and processes, overseeing our regional HR support, and providing exceptional HR transactional guidance and employee experience to a global employee base.Our team strives to create an environment in which all employees can thrive and do their best work. We are looking for a Global Team Leader HR Services to manage the team that delivers on all these functions and is comfortable in both a strategic and hands on role, with a passion for innovative solutions and engaging and retaining strong talent.Day-To-Day ResponsibilitiesPrioritize team support by providing day-to-day guidance on first level decision and direction on employee data transactions, queries, and other HR processes (daily stand ups)Responsible for the overall capacity planning of the Global HR Services teamSingle Point of Contact for the HR Project Managers from the HRIS team with regards to required project support from the Global HR Services teamReports to the Head HRIS and Employee Services on HR Service KPIsPartner with Legal, Security, Audit and other internal teams to manage cross-functional global audit and compliance projects,Support local and regional HR team members to enhance and develop the HR services procedures, systems, and processes, while creating global standards and templatesUnderstand our business goals and recommend new approaches, simplifications, policies, and procedures to effect continuous improvement and innovation in business objectives, productivity, and development of HR within WorldlineSupport the maintenance, monitoring, and communication of Global HR Policy Framework in line with Global policy changesSupport the team hands-on in SuccessFactors EC and Talent Suite modules when needed; Be part of the HR Services Leadership teamWho Are We Looking For3 - 5 years of experience in HR operations, employee life cycle, and HR transactions including project managementSeveral years of strong people management experience, ideally managing a Global HR Operations teamProven ability in Team Leader's coach and inspire growing teamsProven functional experience with SuccessFactors for Employee Data Management and Position ManagementExperience working in a global, multi-functional context - ability to balance global and local requirementsAbility to make decisions on day-to-day activities and escalate timelyCollaborative approach and ability to partner cross-functionallyAbility to work in an agile, dynamic, rapid-changing environment by prioritizing situations which require sense of urgencyFluent in English, French and /or German would be a plusPerks & BenefitsAt Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.Enjoy flexible working hours, so you can adapt to your personal circumstances. Hybrid set up is possible too!Receive on-target bonus based on your personal performance and the company results, work-from-home allowance and more!Have free private medical servicesAccess to Wellbeing and “Learning” platform & Bookster libraryShape the evolutionWe are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18, innovators and shape a tomorrow that is yours to own.