.. high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and .. outros
Auxiliar o passageiro TAP no uso das máquinas SSBD´S (Self Service Baggage Drop), esclarecendo dúvidas existentes ao uso da máquina, bem como na aceitação da bagagem do cliente;
- Suporte ao passageiro TAP na utilização das máquinas SSU’s - Self Service Units (SSU’s);
- Encaminhamento dos passageiros para o setor adequado para efeitos de check-in ou para entrega de bagagem;
- Informar o passageiro sobre a forma correta de colocar as etiquetas;
- Verifica se os passageiros já realizaram o check-in para a companhia aérea em causa e que são portadores das etiquetas de bagagem;
- Execução das orientações exclusivamente emanadas pelos supervisores do cliente.
PERFIL
- Habilitações mÃnimas ao nÃvel do 12º ano;
- Ser fluente em Português e Inglês - ( Fator eliminatório ) (outros idiomas serão uma mais valia);
- Facilidade de deslocação para o Aeroporto;
- Gosto pelo atendimento ao público/passageiros;
- Agilidade e destreza para realizar múltiplas tarefas;
- Flexibilidade e adaptação;
- Trabalho em equipa.
COMPETÊNCIAS
- Adaptação
- Gestão de tempo
- Trabalho de equipa
- Criatividade
- Flexibilidade
- Proativas
- Formação individual e contÃnua;
- Contrato de trabalho;
- Salário base + SubsÃdio de alimentação + Variáveis;
- Progressão de carreira neste sector e muitos mais.
SPITFIRE SA
Tipo de oferta : PerÃodo Integral, Integral/Full-time
BenefÃcios :
- Cartão/Ticket refeição
Horário de trabalho:
- Dias úteis e feriados
- Horário flexÃvel
- Turno de 8 horas
- Turno rotativo
Tipos de pagamento complementares:
- Adicional nocturno
- SubsÃdio de Natal
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