Call Center Team Leader - Porto

Talent Search People is an international recruitment and Human Resources consultancy. Since then, our aim has been finding talent and turning it into an opportunity. We are committed to multiculturalism and innovation.

We are looking for talents to perform as Team Leader, fluent in Portuguese and Spanish to increase one international team and maximize our client experience.

Tasks

Core Responsabilities :

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements;
• Analyse KPI's and Analytical profile of results (daily, weekly, monthly, quarterly and annual)
• Be in charge for the selection of personnel and initial training for new hires and continuous training
• Cordinate with the different business areas to ensure that the implemented processes/procedures are aligned

Requirements : If you have :

• Previous experience in similar role
• Experience in Contact Center and 2 years as Team Leader
• Fluent in Portuguese, Spanish and English
• Good knowledge in Microsoft Office Tools, call management telephony platforms and CRM's
• Strong team work commitment, highly oriented to targets and objectives, as well as strong customer focus and dedication to client service

Benefits : Benefits :

• Competity Salary
• Hibryd model work
• Offices that adapts to your needs with collaborative spaces
• Specif trainning regarding the role