.. possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with .. outros
Come create the technology that helps the world act together
We are a B2B technology innovation leader pioneering the future where networks meet cloud.
At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.
Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.
Strategies and Technology
Strategy and Technology lays the path for Nokia's future technology innovation and identifies the most promising areas for Nokia to create new value. We set the company's strategy and technology vision, offer an unparalleled research foundation for innovation, and provide critical support infrastructure for Nokia.
The team you will be a part of
At Nokia Digital Office, we deliver seamless technology experiences to Nokia employees and external users across the world. Together, we drive Nokia's digital journey to increase the company's performance and competitiveness. If you're a hands-on technologist who wants to make an impact, come join us!
What you will learn and contribute to
As a Solution Architect for KINAXIS RapidReponse, you will be responsible for the functions and structure of our Supply Chain Planning Applications with a focus on Supply Planning
Ensures ongoing conformity with global architectures and compliance with IT regulations.
As part of our team, you will:
- Propose, create and define solutions best fitting the business problems/needs and ensure that your proposed solutions are correctly analysed and planned.
- Responsible for the creation of feature, architectural and solution documentation.
- Provision of the functional features, including worksheets, dashboards and alerts through configuration to enable business value from innovative standard features and capabilities.
- Guardian of planning software platforms to ensure they remain standard and do not become customised.
- Challenge solution proposals from Software Vendors and System Integrators to ensure simplicity and usability for the business with a low cost of ownership.
- Setup and facilitated System Integration test, coordinated user acceptance test (UAT), and data validation with key users during system deployments
- Participate in defining the scope of releases to maximise business impact across E2E Supply Chain Planning Process considering the change management implications.
Your skills and experience
You have:
- Understands interfaces and has deep knowledge of integration capabilities of Kinaxis Rapid Response
- Excellent communication skills, oral and written
It would be nice if you also had:
- Good understanding of Cloud, SaaS, Mobile concepts, architectures, and standard deployment models
- Capability to validate system solutions, design and propose alternatives from the process, change, business and technical viewpoints to best implement standard/out-of-the-box solutions
- Experience evaluating the change management impact of a proposed solution
- Ability to understand the process and solution architecture of E2E across multiple technologies
- Comfortable with agile, DevOps and waterfall methodologies
- Understanding of the relationship between costs, schedule, quality, and speed in defining a solution and making tradeoff recommendations
- Ability to work autonomously in an international context
- B.Sc. or M.Sc. in information technology, computer science, mathematics or an equivalent qualification, with at least 4-6 years of work experience, preferably in the Supply Chain Area and Kinaxis RapidResponse.
What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. #LI-Hybrid
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World's Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.