.. medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures .. outros
German Customer Advisor for Air Conditioning World Leader Company - Lisbon, Portugal Req ID#: 374076 Lisboa, Portugal, PT Job Description: Come and work with us. Are you a tech enthusiast and would like to work with an innovative and world-leader air conditioning provider? Are you German native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you! Your future project: join our German Customer Support team. Our client provides premium quality, innovative indoor climate management solutions for residential, commercial and industrial needs As a customer service specialist in this project, your daily responsibilities will include: Provide exceptional customer service; Assist the customers with any inquiries related to our products and services; Answer customer calls and emails, and resolve their issues in a timely and professional manner; Solve with precision and efficiency emerging issues that customers may face Find solutions and optimize the customer´s technical knowledge Meet and exceed our service quality goals, compliance regulations and productivity targets Create an amazing experience that people value and we are proud of Be responsible to follow the direction of management and provide feedback To succeed in the role, you will need to have: Native or proficient level of German (C2) Advanced level of English (at least C1) both verbal and written Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills Analytical and problem solving skills with strong attention to detail Desire to learn and advance, be a curious investigator and problem solver Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to sunny Lisbon, Portugal Benefits. Signing bonus Relocation package Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever™ We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today! Job Segment: Customer Service