.. in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues .. outros
Macrobond delivers the world’s most comprehensive source of economic intelligence for financial professionals, together with the analytical tools that help them quickly find, analyze, and visualize relevant data. Established in 2008 in Malmö, Sweden, we are a rapidly growing SaaS firm serving more than 800 customers globally from our offices in London, Stockholm, New York, Hong Kong, Lisbon, and Szczecin. Since 2023, we have been backed by Francisco Partners, a leading global investment firm that specializes in partnering with technology businesses. Our intellectual property, revolutionary platform and rapidly expanding team of international talent make us a global leader in the macroeconomic data and technology industry. Your main tasks: - Collecting, processing & entering macroeconomic data in the Macrobond database in an accurate and timely way. - Use economic knowledge to identify trends and ensure quality of data. - Communicating with sources to ensure that data is maintained at a high standard. - Finding & defining opportunities to improve work processes (data collection automation & structuring). - Cooperating with other team members & your team leader. Our requirements: - University degree (Bachelor or above), preferably in Economics, Statistics, Finance, or related field. - Experience in a role related to macroeconomic/financial data analysis will be an asset. - Advanced knowledge of English (other languages are a plus). - Good practical knowledge of MS Excel. - High attention to detail and an analytical mind. - Good research & web-browsing skills. - Permit to live/work in Portugal (if foreigner). - Availability to do evening shift (14:00 - 23:00/15:00-00:00), 1-2 weeks a month. What we offer: - Opportunities for learning, career development and expanding your knowledge base. - A chance to contribute to a growing business. - Private health insurance, other benefits & training possibilities. - Hybrid work model (remote work up to 50%). - A modern office in the city center.