.. Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented .. outros
CompanyWe are Capgemini Engineering. A brand part of the Capgemini Group. We have the mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, diversity, inclusion, a purpose of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission! Now, we have more than , team members in nearly 50 countries, in sectors such as aeronautics, automotive, communications, energy, life sciences, software & internet, space & defense, and consumer products.Your MissionExciting Opportunity: Account Manager - Consulting in Healthcare Sector!Join our vibrant Sales Team as a dynamic Account Manager, where you'll play a pivotal role in shaping the future of healthcare technology! If you possess a strong background in account management and excel in innovative environments, this is the perfect chance for you to make a significant impact.Your Role Manage and develop a strategic Perimeter / Sector; Manage a business plan and forecast; Build a solid and long-standing customer relationship; Work with the solution & engineering team to develop and maintain a business ; Build the business case for customers while ensuring a profitable business; Develop and Maintain Customer satisfaction. Your Profile Masters degree in engineering school; Minimum of 5 years of experience in international sales, business; development, or delivery roles; Proficiency in Software Engineering, with expertise in Digital & Cloud solutions and/or Embedded Systems; Experience in sectors such as Industry, Energy & Life Science is a strong advantage; Strong competencies in Business Analysis, with the ability to navigate complex sales negotiations (e.g., make/buy analysis, service catalog, etc.); Demonstrated ability to establish and nurture business relationships, building trust and intimacy with clients. Fluent in English; Your Offer Be part of Capgemini Engineering Transformation; Active engagement in Capgemini Engineering activities; Work in international, exciting, and motivating projects; Work on a dynamic team that provides Engineering Knowledge contents; Continuous technical evolution Integration in a multicultural and inclusive team environment; Possibility to participate in international projects; Annual Individual Training Plan; Continuous training on Next1; Private health insurance; Referral bonuses for recommending your friends to Capgemini Engineering; Offices in great locations; Career evolution; You will have flexibility to work your way and adopt innovative ways of working (opcional, quando se aplicar). Location: Lisbon/Porto/Fundão. This position will be hybrid. Your integration on Capgemini Engineering: We designed an Onboarding plan so you can know our organization, our facts and figures, our culture and the main initiatives. After that, youll join your Team Leader that will integrate you in the team and project.