Customer Service Order Management - English, German

  • Lisboa
  • Atlean World

We are offering a great work experience in Lisbon, Portugal for a role as an Customer Service Order Management for several Markets - English, Italian and Geman

WHY YOU ARE A GREAT FIT

Experience/Education

  • Experience/Education
  • Minimum 2 year of experience in a customer service role
  • Proven track record driving process improvement initiatives

Language Skills

  • Proficiency in English, German, or Italian

General Skills/Competencies/Specialized Knowledge

  • Experience working with ERP systems: Oracle, Agile and Salesforce preferred
  • Excellent problem-solving skills and mathematical reasoning
  • Ability to analyze data to identify trends and root cause issues
  • Ability to adapt in a dynamic work environment and make independent decisions
  • Basic Excel Skills
  • Represents the company professionally, ethically, and morally at all times

General Skills/Competencies/Specialized Knowledge

  • Experience working with ERP systems: Oracle, Agile preferred
  • Excellent mandatory written communication in English + one other European language
  • Excellent problem-solving skills and mathematical reasoning
  • Ability to multi-task, embrace change and innovate in a fast-paced environment
  • Ability to analyze data to identify trends and root cause issues
  • Ability to adapt in a dynamic work environment and make independent decisions
  • Basic Excel Skills

YOUR MISSION : Receive and distribute incoming customer orders

  • Communicate order entry and fulfillment issues with Sales and Customer Experience members as required
  • Ensure record accuracy by maintaining data integrity during the order entry

process

  • Handle order management from entry to delivery and resolves complex customer billing issues, ensuring effective resolution and an improved customer experience.
  • Collaborate and coordinate cross-functionally with Customer Care, Pricing Team and Accounts Receivable to ensure correct information
  • Identify continuous improvement opportunities and provides feedback for process improvement and at knowledge database updates
  • Provide support to other Care team members as needed.
  • Follow up on internal holds pertaining to credits processed on behalf of customers.
  • Intimately understand proper case handling process and can identify different business unit responsibilities.

Shifts: Monday - Friday, 08:00 - 17:00

Salary : From 1,600.00€ per month

Aplique agora

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