.. support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line .. outros
Forum Selecção is looking for a Project Manager (M/F) for corporate banking client in Lisbon: Main Tasks:
- Provide method and expertise to frame and execute the project on time, with quality and on budget;
- Lead the project team by providing continuous support;
- Analyze banking/investments data in order to establish a strategy for the project;
- Ensure the efficient management of the project structure and manage key stakeholders.
Technical Skills:
- Minimum of 7 years of experience in project management is required;
- Previous experience in an investment banking and/or strategy and management consulting would be appreciated;
- Mastery of project management methodologies and tools;
- Proficient command of Microsofttools;
- Excellent command of English (mandatory);
- Excellent command of French (preferable).
Soft Skills:
- Highly organized and able to multi-task;
- Able to take on the facilitator role, mobilizing project contributors appropriately;
- Strong written and verbal communication;
- Energetic, proactive, determined, drives change, positive, goal-focused and consistent.
Availability for a 1 year project.
Tipo de oferta : PerÃodo Integral
Horário de trabalho:
- Turno de 8 horas
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