.. email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is .. outros
F贸rum Selec莽茫o is looking for a Consulting and Transformation Team (M/F), for a Corporate Banking Client.
The Main Tasks will be:
- Ensure proper reporting to program manager / sponsor(s) by presenting: (1) Decision to make and related analyses, (2) Risk to mitigate and related impacts, (3) Roadblocks to anticipate, (4) Main dependencies and, (5) Progress update and deadlines.
- Ensure proper monitoring of delivery and proper challenge of progress update;
- Contribute to deliverables and studies related to his/her core expertise(s);
- Ensure smooth and clear internal communication within the project;
- Contribute to programs/projects with in-depth core expertise(s) methodological knowledge.
Profile description:
- Project Management;
- Business knowledge;
- Banking/financial sector background;
- Process flow mapping, ability to conduct analysis;
- MS Office pack expert level;
- Fluent English written and oral.
Location details Primary: Lisbon office; Secondary: home working should also be supported
Duration of the mission: 9 months
Tipo de oferta : Per铆odo Integral
Hor谩rio de trabalho:
- Turno de 8 horas
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