Senior Customer Services Consultant

Tech-savvy. Customer focused. Solutions-provider. If you are these three things, you’ll feel the satisfaction of “I smashed it” every day as you shut your computer... This is that kind of job! As a Senior Customer Service Consultant, you will deliver an extraordinary customer experience everyday, by understanding your customer's needs and providing the best solution. Summary of your day to day:

• Resolve technical customer service queries for customers of our Sage XRT product, ensuring effective communication responding to their tickets.
• Investigate and troubleshoot tickets, collaborating with the L3 Technical Support team where required.
• Manage and organise own workload to ensure that problems are solved in line with client expectations.
• Understand market requirements to establish, maintain and enhance customer relationships.
• Promote and encourage customers to share feedback that enables us to continuously improve our services, products and processes.

Who we are looking for:

• An experienced customer support agent, with knowledge of IT and troubleshooting customer issues via ticketing systems.
• Fluent Portuguese and English speaker (written and verbal)
• Knowledge & experience working with banking customers is advantageous.

LI-MW1

**Key Responsibilities