.. customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications .. outros
Additional Locations: Portugal-Lisboa Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. Talent Community: Field Clinical Specialist, Electrophysiology (Farapulse) Please note – The purpose of this job posting is to create a talent database for future vacancies within our organization. Please note that this posting is not directly associated with a specific job opening at this time. At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work. Location: on a remote working schedule, open to different cities across the country depending on the territory to cover. About the Role The Electrophysiology Field Clinical Specialist will provide expert clinical product and technical assistance and training to physicians, Lab Staff, and sales representatives on the effective and safe use of the Farapulse ( FARAPULSE - Pulsed Field Ablation System - Boston Scientific ) system during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals. Your responsibilities will include: Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, system/software development. Educates customers and internal Boston Scientific employees on the merits and proper clinical usage of the Farapulse device by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all abreast of the latest product and technology developments. Attends cases in labs of hospital accounts for case support and development efforts of the Farapulse system and its components. Providing initial and continuous, as needed, training and feedback for development team and sales representatives (as appropriate) on Farapulse, development process, products and features, and procedures involving those products and features. Meets with existing and potential clients (e.g., physicians, physician office groups at hospitals) by traveling (in an automobile or airplane) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals. Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales. Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions What are we looking for in you: We are open to welcome newly graduated Biomedical students or professionals with experience in a similar role, preferably within the Electrophysiology area. Strong communication skills Ability to understand and communicate complex technical and clinical details Fluent in local language (C1 minimum). Fluent in English (B2 or higher). Also, additional languages skills are appreciated Able to rapidly adapt to a very dynamic marketplace Strong team player, collaborative, ability to build relationships and work cross-functionally Self-motivated and able to influence others Flexible, adaptable but focused and persistent Willing and able to travel extensively as required by workload. What we can offer to you: Experience in a groundbreaking multinational company with attractive benefits Upskilling Healthy competition Mentoring Company with a purposeful mission A career with Boston Scientific is more than just a job. It’s personal. As a leader in medical science, we’re committed to solving the challenges that matter most – united by a deep care for human life. If you’re a natural problem-solver with the imagination, courage, and spirit to make a meaningful difference, there’s no better place to build your career. We consider each application with care. Send us your resume today! Please note – this is only an opportunity to join our Talent Community, it is not linked to a specific vacancy. We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Requisition ID: 569209 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!