.. in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues .. outros
Come and work with us. Do you want to contribute to healthcare and well-being around the world? Are you Italian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Portugal? So we have the perfect opportunity for you! Your future project: join our Italian Nurse Customer Support team. Abbott Diabetes Care create breakthrough products – in diagnostics, medical devices, nutrition and branded generic pharmaceuticals – that help people lead healthier lives, full of unlimited possibilities. As a customer service specialist in this project, your daily responsibilities will include: Being part of a specialized team responsible for the patient support (through calls and emails) You will offer guidance related to the latest diabetes treatment technologies, while contributing to improving patients quality of life Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner Meet and exceed our customer service quality goals, compliance regulations and productivity targets Create amazing customer experience that people value and we are proud of Be responsible to follow the direction of management and provide feedback To succeed in the role, you will need to have: Graduated and experienced in Nursing (mandatory) Native level of Italian (C2) Intermediate level of English (at least B2) for training and documentation Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills Analytical and problem solving skills with strong attention to detail Desire to learn and advance, be a curious investigator and problem solver High-speed internet access and appropriate conditions for remote work Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to Portugal Benefits. Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever™ We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.