.. medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures .. outros
Celfocus is a European high-tech system integrator, providing professional services focused on creating business value through Analytics and Cognitive solutions – addressing Telecommunications, Energy & Utilities, Financial Services and other markets' strategic opportunities. Serving Clients in 25+ countries, Celfocus delivers solutions such as accelerating digital network transformation in Autonomous Networks, elevating and monetising business services in B2B2x ecosystems, and providing highly relevant customer experiences through Hyper-personalisation solutions. Make an impact by working for sectors where technology is the enabler, everything is ground-breaking and there’s a constant need to be innovative. Be part of the team that combines business knowledge, technological edge and a design experience. Our different backgrounds and know-how are key in developing solutions and experiences for digital clients. Face challenges and learn other ways of thinking and seeing the world - there’s always room for your energy and creativity. About the role This profile will be integrated into the Cloud & Infrastructure Solutions Team as a pre-sales solution architect. It will support the entire sales process by participating in client meetings as a technical expert, assisting in the identification of solutions and services for our customers. Through deep product and industry knowledge, it will be expected to provide trusted expertise and vision both internally and with our customers. It will aid in the coordination of RFI, RFP, and other sales responses. The ideal candidate will have prior customer-facing experience as well as success leading deep technical architecture and application design discussions with senior customers. The candidate will be participating in the proposal lifecycle and collaborating with technical and non-technical stakeholders to develop, present, and defend bids. As a part of your job, you will: Lead the sales effort for Cloud & infrastructure solutions across multiple technologies. Participate in and lead client calls and help qualify Persistent as an expert partner. Provide client facing presentations and architecture discussions. Collaborate with clients to identify business challenges and provide appropriate solutions. Drive RFP responses and coordinate with all required disciplines (sales, delivery, product management); Pre-sales activities through nurturing, lead generation, opportunity acceleration(up-sell/x-sell). Help customers accelerate digital transformation of business worldwide Stay up to date on market trends and competitive insights Create supporting documentation related with this role. What are we looking for? • 5+ years of Cloud & infrastructure solutions experience in architecture, design, implementation, and/or support of highly distributed applications (i.e. having an architectural sense for ensuring availability, reliability, and so on); • Deep understanding of cloud computing technologies, business drivers, emerging computing trends. • Knowledge in AWS, Azure, GCP cloud solutions and Containers (Docker, Kubernetes or OpenShift); Experience developing high complexity proposals; Time management and planning skills; Graduate in business administration, sales, engineering or IT field. Soft Skills: Positive influence to lead through frequent ambiguity / uncertainty / change Prior experience solving complex business problems with technology Solid organizational skills, attention to detail, and multitasking capabilities Excellent communication, negotiation and presentation skills; Proficiency in Portuguese and English communication ( Mandatory - oral and writing); Proactivity, dynamism and adaptability to change. We want people who like to roll up their sleeves and open their minds. Believe this is you? Come join the Team!