.. support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth .. outros
Company Description We Dream. We Do. We Deliver.
As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.
Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.
Job Description
We are looking for Delivery Manager with solid experience in the e-Commerce area.
Ø Main Responsibilities
- Partner with regional Product Owner's to ensure a successful project delivery.
- Set and ensure quality standards for project deliverables.
- Provide weekly project status reports.
- Maintain forecast and actuals of project scope, schedule, and budget.
- Coordinate weekly status meetings.
- Escalate risks and issues as necessary.
- Facilitate all project related ceremonies.
Qualifications Your profile :
- 5+ years of experience with project management in the professional IT/Software Development services industry.
- Experience with Jira and Confluence or other Agile tools.
- An ability to clearly communicate technical concepts to both technical and non-technical users.
- Experience in the full systems engineering life cycle, from initial design/analysis to deployment.
- Experience in the establishment of KPIs to measure the effectiveness of teams and systems
- Must be a self-starter who requires mínimal supervision.
- ScrumMaster and/or PMP certification (nice to have).
Additional Information
- Cutting Edge Technology & Latest IT tools
- Agile and Flexible working hours
- Fair compensation according to your experience
- Career path
- Software-house environment
- Health insurance (also included for the household)
- 25 vacations days
- Free coffee
- Team & Company events (we can't wait to throw a huge party after the COVID)