.. solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment .. outros
Company DescriptionAt Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.Job DescriptionAs a DevOps you will be responsible for our core AWS infrastructure and constantly improve it in terms of automation, resilience and robustness. Your tasks and responsibilities will include:Contribute to the design of a secure, scalable and robust infrastructure code baseContinuously improve our CI/CD automation to speed up the deployment cyclesContinuously improve our cloud infrastructure logging/auditing capabilitiesCollaborate with our Engineering team to identify and solve issues and tasks that canbe automatedEnsure the security of our cloud infrastructure and services, including reliable backup and real-time monitoringContinuously improve and test our backup/recovery strategyContribute with your input to the definition of our internal roadmapQualificationsStrong AWS experience especially in the following services: VPC, EC2, IAM, Terraform, S3, Route53, SecurityGood Knowledge of IaC TerraformStrong background in DevOps related practices such as CI/CD, infrastructure automation, and infrastructure as codeExperience in Configuration Management tools (Ansible preferred) and scripting languages (bash or python, etc)Experience with continuous integration tools, like GIT, JIRA, Jenkins, Maven, Docker, Kubernetes, Openshift;Knowledge of web architectures and services (HTTP, SOAP, REST, JSON, etc.);Knowledge of agile development methodologies (nice to have);Ability to think creative;Strong attention to detail;Strong time management skills;Excellent interpersonal skills;Proficiency in English (both spoken and written);Additional InformationThe Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.