.. tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer .. outros
We are looking for a new team member to setup the human resources infrastructure and oversee shaping the company culture as we go into our growth phase. You'll have the unique opportunity to establish HR policies, processes, and programs, contributing directly to the success and growth of KIT-AR.
Your responsibilities will include: HR STRATEGY AND PLANNING :
- Develop and implement HR strategies aligned with company objectives and growth plans.
- Define HR policies, procedures, and guidelines to ensure compliance and promote a positive work environment.
TALENT ACQUISITION AND ONBOARDING :
- Lead the recruitment process, from job posting to onboarding, to attract top talent
- Develop onboarding programs that facilitate a seamless integration of new hires into the company culture.
EMPLOYEE RELATIONS AND ENGAGEMENT :
- Foster a positive work environment and address employee concerns or conflicts in a fair and timely manner.
- Implement programs and initiatives to enhance employee engagement, satisfaction, and retention.
- Establish performance management processes, including goal-setting, regular feedback, and performance evaluations.
- Guide managers on performance improvement plans and recognition programs.
COMPANY CULTURE CULTIVATION
- Champion and uphold our company values, ensuring they are woven into everyday work life.
- Plan and coordinate cultural events, activities, and initiatives that strengthen team cohesion and morale.
LEARNING AND DEVELOPMENT :
- Identify training and development needs and implement programs to enhance employee skills and competencies.
- Facilitate learning opportunities to support career growth and advancement within the company.
COMPLIANCE AND LEGAL :
- Ensure compliance with labor laws, regulations, and industry standards.
- Stay informed about HR trends and best practices to mitigate legal risks
QUALIFICATIONS :
- Bachelor’s degree in Human Resources, Business Administration, or related field (HR certification a plus).
- Proven experience in HR management, ideally in a startup or early-stage company.
- Strong knowledge of HR best practices, employment laws, and compliance requirements in Portugal
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
WHAT WE OFFER :
- Competitive startup salary with equity opportunities.
- Opportunity to shape the future of a high-growth startup and play a pivotal role in our success story.
- A collaborative and innovative work environment where your ideas and initiatives will be valued.
- Room for rapid professional growth and advancement within the company
ABOUT THE COMPANY
KIT-AR is redefining quality assurance in Industry 4.0, being at the forefront of the digitalisation of the manufacturing industry. Our tools enable manufacturing teams to reduce errors and waste, with a growing impact on workers’ skills, customers' revenues and global sustainability. We are an award-winning B2B start-up company with a highly dynamic, international, and multidisciplinary team of experienced entrepreneurs engineers and technicians. Our team culture is a significant asset that provokes radical and rapid innovation and differentiating benefits like a cutting-edge platform focused on reducing the cost of poor quality in manufacturing.
HOW TO APPLY :