.. à gama média, passando por marcas de moda, desportivas e clássicas. Missão - Auxiliar o Store Manager nas seguintes responsabilidades : Alcançar os .. , pela empresa; Capacidade de motivar e desenvolver a sua equipa para o atingimento das metas propostas; Manter a excelência no atendimento do .. outros
Employment Type: Employee
Contract Type: Permanent
Life At Planet
Do you love putting smiles on faces? Do you want to work in an environment that is obsessed with making customers and employees happy? Do you want to be part of a global mission to revolutionise commerce and payments? Do you want to be working in a progressive organisation with the ambition to be the global player in what we do? If you do, then this role could be for you.
Here at Planet we are extremely proud of our heritage of over 30 years. And it is what makes us a unique payment partner for many of the world’s most prestigious brands. We don’t just provide world class commerce and payment services, we generate revenue for our customers, and we help them grow. In the early days, we set out to simplify the complex payment process of VAT refunds for international shoppers in Europe. Fast-forward to today, and our single payments platform is unique in the industry - the only one that offers acquiring, processing, digital wallets, VAT refunds and currency conversion services. We have recently integrated several other tech businesses - Protel, Hoist, Datatrans, Proiximis - to help us to continue to grow and dominate the market as we set about our mission of being a world leader. And with strong Private Equity Investors from Advent International and Eurazeo, we are well set up to win.
We know that it’s our people that differentiates who we are and what we do and that is why we are keen to hire world class talent like you.
Role Overview
What you will do
- Be responsible for monitoring the Onboarding Excellence (OBX) mailbox for new ticket requests from the various sales teams throughout the Planet Group.
- Assist merchants with completion of KYC & AML documentation
- Collect KYC & AML supporting documentation from the merchant
- Sanity check the Contract & OB Form from the Sales Team, to ensure the vital OB information is included.
- Liaise with the Sales Teams to ensure any missing information from the Contract & OB Forms are provided.
- Identify if the request is Complex or Simple and action as required.
- Raise production tickets on the correct ticketing systems depending on the Sales Teams request for Simple tickets.
- Liaise with other departments to ensure that correct contact and stakeholder information is used.
- Escalate any issues where necessary to Head of Dept and/or technical support depts where necessary
- Provide accurate, valid and complete information at all times
- Collaborate with internal stakeholders to ensure the best service and experience for the customers we serve
- Work with an openness to take on new tasks and challenges as they present themselves within the position
- Follow communication procedures, guidelines and policies
Who you are
- You will have at least 1 years experience in a customer service environment
- You will need to be multilingual and speak English with either French, Italian, Spanish or German
- Methodical & Organised, to ensure activities and tickets are logged and tracked accurately and on time
- Well organised and able to work to tight deadlines
- You will be a strong team player
What you will need to bring to Planet
- Must be an good communicator with excellent customer service skills
- Organised and Methodical
- Excellent language skills
- A can do and enthusiastic attitude towards daily activities
- Ability to adapt to an ever changing market place
What do we offer and why should you join us? We don’t shy away from wanting to hire great people to deliver amazing things for our customers. And once you join us, we want to keep you motivated and engaged in our collective mission.
Competitive Pay We don’t want you to worry about your pay and wonder if you can have it better someplace else. We follow the market and evaluate salary benchmarks through the year to make sure any salary increases remove any worries and keep you satisfied. We review pay annually to make sure we are paying you what you’re worth.
Growth and skills We know that for some it’s about growing into more senior and exciting roles, and for others it’s about becoming a deep technical expert. No matter what your ambition, we are with you all the way. We know that investing in you is the way to keep skills relevant and you motivated.
Flexible working Work from home? Work in the office? Have family and life commitments that mean you need flexibility? What we care about is what you deliver not where you work nor the hours you work. We know flexibility matters and that’s why we offer the flexibility that suits you and your lifestyle.
An array of people We know that to win, our workforce needs to reflect the world in which we live and the customers we serve. We are proud that we have a culture where everyone and anyone can bring their whole selves to work.
Ready to meet us?
We hope this role sounds exciting and could be your next step. If so, we’d love to meet y