.. virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings .. outros
Profile:- French language;- Minimum 3 years’ experience in IT Solution Design;- Knowledge on System architecture;- Knowledge in SQL language, Shell, System;- Risk identification and follow-up;- Coordination and motivation skills;- Systematic, critical and logical thinking;- Summarization capabilities;- Be committed, demanding and pedagogue;- Ability to plan work ahead and to prioritize workload. We offer: - Personal accompaniment focused on Career Management;- Continuous and personalized Training and Certification through our own Learning Center;- Solidity; - Trust and Growth;- Competitive salary package with benefits.
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