.. roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and .. outros
ABOUT THE KWANKO GROUP**
Kwanko is an international market leader in cross-device performance marketing, operating for over 15 years. Kwanko’s international scope supports its clients, agencies, and publishers in their performance marketing strategy.
With 140 employees in 8 offices in Europe, South America and North America, Kwanko offers solutions for affiliate marketing, lead generation, app downloads, and influencer marketing.
Kwanko has a start-up mentality, joining the Kwanko team means being agile, proactive, multi-skilled, and ready to take on new challenges! Are you up for the challenge? JOIN US, GET UP and DISRUPT!
They trust us: Ikea, Booking, Orange, Farfetch, P&G, Prosegur, Quiksilver, Cofidis, MSC
WHO ARE YOU? OUR ACCOUNT MANAGER
Are you a digital native? Do you keep yourself up-to-date with digital news and new technologies? Are you dynamic, motived, eager to learn, open-minded, sociable and optimistic? Does the word ‘Challenge’ drive you in your life? Do you have a commercial awareness or are you business oriented? Are you an all-rounder person with a hands-on mentality? If so, you may read further!
WHAT DO WE EXPECT FROM YOU?
THAT YOU
Advertisers’ relationships:
- Optimizing performance programs : launching programs, following the action plan, formulating proposals to reach the goals, realizing deals with strong added value, doing operational recovery and report
- Ensuring the expectations of growth and production goals for each client portfolio
- Managing the advertisers relationships, analyzing results and ensuring customer satisfaction
Publishers’ relationships:
- Managing the prospection of new publishers
- Managing the publishers relationships : management of advertising campaigns, advice, negotiation, loyalty of the top publishers, invoices
Other missions:
- Growth of overall portfolio through new partners
- Development of his network of contacts in order to optimize publishers and clients loyalty
- Attending events: trade shows, evening workshops, breakfast...
WHAT ARE WE LOOKING FOR?
A SKILLED AND ATTENTIVE TALENT WITH
- A background in Business, Marketing or Communication and an interest in new technologies (min. bachelor degree)
- A first experience in the Affiliate Marketing sector, or at least in the Digital area
- Good commercial sense and negotiation skills
- An ability to synthesize and to take initiatives
- A team spirit and will to help colleagues
- Fluent in English. Any other language such as Portuguese OR German OR Italian OR Spanish OR French for example would be a strong asset.
KWANKO’S CULTURE
- ‘Feels like home office’ : flexible and cosy workspace according to the work needs and a mix between presence at the office and home office
- An international environment with talented people
- A relationship at work based on trust, responsibility, commitment and cooperation
- A partnership with “ClassPass” for reduced online sport courses, access to gyms and even well-being activities such as spa, massages, etc.
- Free coffee, tea and fruits
- PlayStation and game room
- Beautiful office with terrace (and bar!) in the center of Lisbon
- One motto : Get up and disrupt!
- Kwanko is committed to providing equal employment opportunities to everyone regardless of gender, age, religion, sexual orientation, social status and disability._
Job Types : Full-time, Permanent