.. teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures .. outros
Start something great today. Go Goodyear. Innovation. Trendsetting technologies. The highest quality. Goodyear Dunlop stands for the best possible connection between cars and roads. What drives us? A passion for tires! This passion is what allows our employees to set standards that are shaping an entire industry each and every day. All our employees benefit from the opportunity to distinguish themselves through multidisciplinary, international experiences. Get started right away – join the team at our site in Fulda, Hanau or Köln (the position can also be located at one of our plants in Poland or United Kingdom) as Solution Architect (all genders welcome) The opportunity:This is an exciting opportunity to join our EMEA eCommerce community as Solution Architect, working side-by-side with a highly effective Digital Marketing team on development of modern technical solutions empowering our business, team and personal success. You will be joining our EMEA IT Customer Facing Team where you will have the opportunity to act as a subject matter expert, exercising and leveraging deep technical, consultative and influencing skills to engage with internal & external business counterparts. Through your daily responsibilities you will make use and hone your ability to rapidly understand business technical needs, how it enables current and future IT technology initiatives, and deliver back an insightful and innovative cross-functional and cross-platform system solution that targets those needs. As a Goodyear Solution Architect, you will proactively advise and contribute to the medium and long-term architecture planning in co-operation with the Technical Architecture team to support the IT Business Strategy. Your tasks & responsibilities: Have a complete ownership of the business and technology delivery including: Demand analysis and assessment of business processes and the system landscape Drafting, designing, planning, optimization of our E-Commerce system and the respective integration Design new or incrementally improve existing applications Coordination of technical implementation in eCommerce projects Identification of dependencies between system, infrastructure and projects towards competing demands Strategic selection of new technologies according to the business architecture Actively provide transfer of knowledge on current / future technologies, as well as conducting cost/benefit analysis of tools through evaluation of future IT solutions to determine best-balanced and integrated solutions Review the state-of-the-art awareness of information technology strategies by attending technical sessions, extensive research, and developing a network of industry contacts Conduct demand and feasibility analysis and implement proof-of-concepts Hands on in implementing proposed solutions and be able to technically guide extended teams during development and deployment of solution. Your profile: University degree or similar qualifications with relevant work experience (preferably in IT, Ecommerce, Digital Marketing e.g.) Professional experience in aforementioned tasks are preferred as well as experience in documentation and development of acceptance criteria and demand analysis Profound skills in modelling of distributed software architecture (methods, design pattern, visualization and documentation Deeper knowledge of agile software development and project life cycles Experience with one of the following technologies would be a plus: Headless eCommerce, SAP commerce (SAP Hybris commerce), Adobe Experience Manager and/or Amazon Web Services Basic know-how of technical strategies, legal demands and common practices Well-rounded professional. Working in structured and organized way. Collaborative & customer oriented. Experienced in facilitating meetings, working groups, or groups of people with varying opinions Adaptable with innovative mindset. You are flexible, enjoy challenge and bring new ideas forward Proactive. Showcasing excellent customer service engagement & enthusiasm Passionate & self-driven. Highly interested in topics in the following areas: web, cloud, big data English is a must; other European language is an asset Goodyear is an Equal Employment Opportunity Employer.