.. offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while .. outros
We are hiring Management Consultants to reinforce our Digital Transformation Consulting team. At Capgemini Portugal, you will work with some of the industries leading experts, with cutting edge technologies, and a supportive community. You'll be challenged daily and given strong responsibility from day one. Digital Transformation Consulting apports Management Consulting competences, focused in 3 main areas: CUSTOMER EXPERIENCE (CX): allows our clients to transform their relationships with their customers and create experiences (e.g. Customer Journeys, Sales Effectiveness) SUSTAINABILITY: support our clients to accelerate their net zero transformation at each step of the journey (e.g. ESG Strategy, Climate Change and Carbon Accounting) ORGANIZATIONAL, PROCESSES & CULTURE TRANSFORMATION: support our clients in the improvement of their performance as well as in the assistance to achieve their goals (e.g. Digital Operational efficiency, HR transformation) What are we looking for? Degree in Management, Economics or similar; Proven experience in Management Consulting; Experience in at least one of the following type of projects: Customer experience; Organizational processes & culture transformation. Effective at collaborating with stakeholders throughout the organization; Fluent in English (both verbal and written); At least 4 years of experience. What are we offering? The chance to work on interesting challenging projects for national and international clients; The opportunity to lead projects; Health and Life insurance; The possibility of investing on certifications and training; A permanent contract with and attractive compensation package and benefits; Attractive career plan based on meritocracy. The next level depends on you! If you meet the above requirements, please click in apply now or send us an email to tania-
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