.. support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May .. outros
Are you a Polish language virtuoso? We're in search of an exceptional individual to join us as our Customer Advisor Maestro! About Us: At our core, we excel in curating unparalleled customer experiences designed to elevate brands on a global scale. Leveraging deep insights and cutting-edge technology, we craft seamless, integrated journeys that exceed expectations and drive sustainable growth. Whether you're an emerging startup or a seasoned industry leader, we stand ready as your dedicated ally for success. No challenge is too complex, no journey too vast we're here to guide you every step of the way. Role Overview: As a Polish Customer Support Specialist, you'll be responsible for delivering outstanding service to our clients, addressing their inquiries and resolving issues efficiently via phone, email, and chat platforms. Working collaboratively with internal teams, you'll contribute to enhancing the customer experience and refining our support processes. This role offers an opportunity to have a significant impact and ensure the highest level of customer satisfaction. Key Responsibilities: Answer and handle cases and errands from our main queue, chat, and mail: You'll be responsible for addressing and resolving customer inquiries and requests received through various channels, including our main queue, chat platform, and email system. Handling questions from customers: You'll provide accurate and timely responses to customer questions, ensuring that their concerns are addressed and resolved to their satisfaction. Handling complaints: In the event of customer complaints, you'll listen attentively to their concerns, empathize with their situation, and work towards finding a suitable resolution, maintaining a positive and professional demeanor throughout the interaction. Qualifications: Native in Polish B2 proficiency in English Why Join Us: Attractive Salary: We offer attractive compensation packages that reflect your skills and experience, ensuring your hard work is duly recognized and rewarded. Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day. Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being. Onsite Work Environment: You'll be part of a collaborative onsite team, fostering direct communication and synergy. Ready to embark on this customer support adventure? Submit your application today, and we will get in touch with you!