.. virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings .. outros
About the job
- The Business Analyst mission is to establish the link between the Business operational teams/Product and IT, translating each business need into detailed requirements. Collects and analyses every new need deriving from market changes, internal projects, client requests or simply users requests for enhancement of the system, proposing and documenting the most optimal solutions to meet users and/or client’s expectations, always involving all relevant stakeholders in the process
Your Main Activities Are
- Understand and analyse the needs coming from the Business or deriving from market changes, proposing sustainable solutions, in line with the entity’s strategic plan, and converting them into detailed requirements
- Involve all relevant stakeholders in the process of definition and validation of any new requirement, assessing all potential impacts
- Ensure the implementation of the new features and changes in Production environment
- Follow the go live process, compare the impacts towards expectations and propose adjustments when needed
Profile and Skills to Success
- Bachelor’s Degree in IT / Finance / Accounting / Management / Economics
- Minimum of 2 years of relevant experience in Reconciliation / Finance / Acoounting / Operations
- Advanced level English
- Proficiency in Office Pack (Excel)
- Knowledge in Financial softwares (Reconciliation Tools) / Compliance / Finance and Budget
- Ability to collaborate / Teamwork
- Attention to detail / rigor
- Adaptability
- Analytical Ability
LI-Hybrid
Why joining BNP Paribas?
- Leading banking institution
BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- Our presence in Portugal
Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- International reach
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Retail Banking , a division that brings together all of the Group’s retail activities and specialised business lines;
Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
- Diversity and Inclusion commitment
- Commitment towards work/life balance
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for this role, further documentation will be requested to support your hiring process.
PRIMARY LOCATION
PT-11-Lisbon
JOB TYPE
Standard / Permanent
JOB
INFORMATION TECHNOLOGY
EDUCATION LEVEL
Bachelor Degree or equivalent (>= 3 years)
EXPERIENCE LEVEL
At least 2 years
SCHEDULE
Full-time
REFERENCE
2210TSS12840
APPLY
- (REF: 2210TSS12840)