.. resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications At least 6 months .. outros
Who You'll Work With :
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You will work in Lisbon with Finalta in collaboration with our LATAM banking team.- Building on more than fifteen years' experience working with leading banks and insurers, Finalta combines performance benchmark data and best-practice knowledge from 350 financial institutions in over 50 countries to generate insights on how to achieve superior performance.- Annual benchmarking provides clients with a unique management tool to objectively assess performance against peers and quantify opportunities for improvement. Our best-practice cases illustrate how to close performance gaps and give clients a roadmap to reach world-class performance while reducing the time, cost, and risk of change. What You'll Do :
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You will work within a small project team to analyze data, evaluate results, generate actionable insights and recommendations and deliver these to your clients.- In this role, you will be given high levels of responsibility from the start, liaising with our clients to gather data, conduct research and perform quantitative analysis.- You'll be working with our team that covers our banking clients in the LATAM region.- Please note that this role does not involve long periods working on a single client site. Our projects typically run for 6 months, therefore you will become an expert in the data and topic. Qualifications :
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2+ years of experience in data analytics, strategy, financial services, banking, insurance or consultancy
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Exceptional analytical skills and problem-solving capabilities
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Excellent writing skills
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Ability to manage time to produce high quality work to deadlines
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Great interpersonal communications and client-management skills
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Fluency in English is mandatory
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Fluency in Spanish is mandatory
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