.. COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide .. outros
Manpower Portugal is currently recruiting a Car Remote Repair Expert native or fluent in Dutch for a prestigious client in Lisboa: Responsibilities :
- Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels. 1st level resolution rate: 50% after 6 months, 70% after 12 months
- Follow defined work instructions and escalation processes for all possible types of incidents.
- Track all incidents in our internal incident management system.
- Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes. Input for FAQ and knowledge database.
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information. Willingness to work in the office and/or remote according to business needs.
Qualifications What distinguishes you:
- Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
- Experience and know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.
- Languages: Dutch oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
- A team player who is 100% service and solutions focused
- Methodical troubleshooting skills required
- Basic knowledge of IT systems would be an advantage
- Professional experience in a customer facing position would be an advantage
- Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.
Benefits :
- Challenges in an international environment
- career opportunities in one of the best companies in the world
- flexible hours
- medical services
- discounts for employees
- sports and health related activities
- canteen
- good access to public transports
- space for creativity.
Tipo de oferta : Temporário or Contrato de trabalho e termo certo
Horário de trabalho:
- Turno de 8 horas