.. Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications At least 6 months of experience in retail .. outros
Do you speak Croatian/Serbian, Latvian, Or Hebrew Speaking fluently? Are you passionate about creating a safe and positive online environment? We're looking for a Customer Support professional to join our Client's dynamic team in Lisbon! Play a vital role in supporting a leading technology company that provides mobility services, including vehicle and scooter rentals, car sharing, and food delivery. Tasks Review and assess escalated cases for potential policy violations or safety concerns Respond to client’s customers inquires via phone, helpdesk and live chat Perform outbound calls during the investigation, to collect proofs of their complains, from drivers and customers Provide excellent customer service to riders and drivers, addressing inquiries and concerns effectively, including but not restricted to critical safety cases, demonstrating a great sense of empathy Handle Client’s customer’s complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions Make informed decisions based on the analysis, applying established policies and guidelines Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information. Requirements Be a language whiz! Possess a C1-C2 level of fluency in Croatian/Serbian, Latvian, Or Hebrew Speaking, along with strong B2 English communication skills (written and spoken). Thrive in a fast-paced environment. You'll enjoy a dynamic, team-oriented, and structured workplace. Make informed decisions. Your ability to analyze situations and apply company policies will be crucial. Be a problem-solver with a heart. A passion for helping others achieve positive outcomes is a plus! Maintain composure. You'll encounter sensitive content, and a strong tolerance is essential. Benefits Live life to the fullest: Enjoy a generous 22 days of paid vacation to explore vibrant Lisbon and beyond! Build your future: Secure a temporary contract for 12 months, with the possibility of permanent employment after 2 years. Peace of mind: Focus on your well-being with comprehensive private health insurance included. Smooth transition: We'll support your relocation with flight reimbursement and temporary accommodation. Unlock a new language: Learn Portuguese for free with provided classes! Unwind and explore: Discover Lisbon's beauty with water sports, soft trekking activities, and more! Join the family: Be part of a supportive, friendly team that values your contribution. Ready to make a positive impact on a global mobility company? Apply today! At Careerxtra, we stand as a dedicated staffing specialist in the dynamic realm of the working world. With a pulse on ever-evolving industries, we meticulously connect opportunities to our vibrant and growing community, fostering a seamless synergy between talent and growth.