Customer Support Specialist (all genders) Italy

Responsibilities Are you open, communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team as a Customer Support Specialist (all genders) for the Italian market and satisfy our customers by delivering an outstanding customer experience. Support our existing customers in Italy with their technical and accounting issues over the phone, ticket and chat Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges Identify customer needs and forward such requests to our sales department Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customers Requirements University degree in the field of economics, or other relevant vocational education such as commercial or technical training Fluency in Italian, and English is mandatory Other languages, such as Spanish, Portuguese and French are a plus Windows®/Mac user knowledge desirable At least some experience working with customer and/or in sales, e.g. Internships Determination, enthusiasm and willingness to learn Working independently is just as important to you as team spirit Strong communication skills and passion for working with people What we offer Contract location would be Porto Onsite Onboarding in our HQ office for an optimal start Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews Public transport friendly offices Access to Corporate Benefits platform with many discounts Regular Team events and company-wide celebrations Open door policy, no dress code rules, frequent all Hands and Leadership Lunches Hybrid and Flexible work time with up to 50% home office Work From Abroad Program allowing up to 40 days of work outside your contracting country We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!