.. teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures .. outros
Tem experiência na gestão de operações de Call Center e está à procura de um novo desafio? A Ventask está em processo de recrutamento para a posição de Team Leader Outbound, projeto na área da saúde.
É essencial a capacidade de liderança para o desenvolvimento da campanha de modo a, escalar o projeto e garantir os melhores Ãndices de qualidade e performance comercial.
Apresentação da função e tarefas diárias:
- Supervisão de uma equipa de agentes;
- Apresentação e monitorização de KPIs de performance, eficiência e qualidade de atendimento;
- Análise de resultados diários gerais e individuais;
- Sentido de urgência e capacidade de ação;
- Regime misto de teletrabalho e presencial (presencial: Lisboa).
REQUISITOS OBRIGATÓRIOS:
-
Experiência comprovada na gestão e supervisão de operações de Contact Center preferencialmente em Outbound / Inbound (Igual ou superior a 1 ano);
-
DomÃnio avançado de ferramentas Office;
-
Experiência em desenvolvimento e acompanhamento de Agentes Call Center;
-
Perfil analÃtico, proactivo, com boas competências de comunicação;
-
Capacidade de criação e implementação de KPIs para o correcto funcionamento da operação; Oferta :
-
Horário de trabalho das 10h às 19h de Segunda à Sexta;
-
Formação inicial e contÃnua;
-
Excelente pacote salarial (VB + S.A + Duodécimos Natal e Férias);
-
Comissões Mensais atrativas
-
Carreira numa empresa jovem e com ótimo ambiente para o seu desenvolvimento e crescimento profissional
Contamos contigo, oportunidade única.
Tipo de oferta : PerÃodo Integral, Integral/Full-time
Horário de trabalho:
- De segunda à sexta-feira
- Turno de 8 horas
Remuneração suplementar:
- Bónus de performance
- Comissão
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