.. roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and .. outros
Jujur. Honest, trustful, fair. Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs. We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful. Position: Croatian Trust & Safety Investigator Location: Lisbon, Portugal Employment type: Full-time Schedule: changes weekly - 8 hours shifts with breaks, 5 times per week Monday to Sunday, 24/7 Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Review graphic content that has been received from users to ensure that it complies with the community guidelines Review, classify and / or eliminate highly sensitive content Comply with instructions, procedures related and complementary to the role Comply with corporate confidentiality policies and the proper handling of customer information Perform outbound calls during the investigation, to collect proofs of complains from drivers and customers. REQUIREMENTS: C1-C2 level of Croatian/Serbian language and B2 English, both oral and written The ability to thrive in a dynamic, team-focused and structured environment An ability to make decision based on rules and policies A passion for helping others achieve results A tolerance for sensitive content in pictures OFFER: 22 days of holiday No visa sponsorship is available Temporary contract for 12 months, permanent after 2 years. Sponsored yearly flight back home Private health insurance Partially paid two weeks training Shifts on weekly rotation with colleagues covering line operating hours 24/7 Relocation support with flight costs reimbursement and a room Support of employees experienced in helping relocating colleagues Free Portuguese classes Water sport activities, soft trekking and more A dynamic and creative team with positive and friendly atmosphere.