.. submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction .. outros
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma - The Sleep Company . Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.
We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.
What you will do :
- As part of our IT team, you will be in charge of the overall technical support for our employees.
- You will manage our modern Tech Stack (Microsoft 365 & Azure, Intune for Device Management ) as well as 3rd party SAAS.
- You will help improve our internal processes in IT Ops, by optimizing and automate tasks.
What you will bring to us :
- You have at least 1 year of experience as Help Desk Support or Technical Support in a fast-paced industry.
- You have experience in ticket management tools.
- You have some experience in Microsoft Cloud Platform (Azure & Microsoft 365).
- You have excellent communication skills.
What we offer :
- Assume responsibility and decision-making authority from your first day.
- Work on exciting and challenging projects and to create an impact with new, innovative ideas.
- Grow personally and professionally from working both independently and as part of an international team.
- Work with and learn from experts and mentors in diverse fields.
- Create strong and meaningful connections with your team members at exciting company events.
- Be part of a team with a non-hierarchical and non-political mindset; one team, one dream!
Become an Emmie
Emma is transforming the world of sleep
- and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.