Service Operations Analyst

The world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply and personal relationship with our clients, we want to improve the lives of people and organizations.

Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 27 countries, with more than 12 500 employees and an annual revenue of more than 2.7 billion euros, in 2021.

The best of ICT with a human touch

Function : Service Operations Analyst

Workplace : Porto

Main Responsibilities :

• Prioritization and progression of resolution for faults or queries on the full range of systems;
• Active participation in serious incident, problem and change management;
• Undertaking of project work to help implement best support practice and continued success of the businesses;

Technical Requirements :

• An affinity with: O/S - Windows, Linux and/or Solaris; Database - MS SQL/Oracle; Monitoring Systems - Nagios; Network - Juniper/Cisco; Security - TCP/IP, TCPdump, Nessus, Snort;
• Knowledge of financial markets (plus);
• Knowledge of Equities and Derivatives financial instruments (e.g. Futures, Options/Warrants), (plus);
• Knowledge of ITIL framework and processes (plus);
• Scripting language (Shell/Perl/PHP/Python), (plus);
• Fluency in English;

Behavioral Profile :

• Rigor, responsiveness, strong autonomy and proactivity;
• Strong communication skills, written and oral;
• Client Focus.