.. in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues .. outros
About the job
- The Corporate Trust Operations Officer is responsible for analysing and integrating missing data in the systems, performing the consequent controls according to the procedures in place and ensuring that SLAs are met
Your Main Activities Are
- Process activities following the operational procedures in place, ensuring the SLA is met and perform the tasks according to work allocation
- Performing the controls according to the procedures and risk mapping (checklists, 4 eyes check, among others)
- Analyse and integrate missing data in the systems while comparing data from different sources ensuring its reliability
- Manage queries, while understanding the different priorities and forward the requests to the respective departments
- Ensure escalation of non solved queries and potential incidents
- Extract reports, gather information and provide information to support the decision process and/or oversight duties
- Ensure client satisfaction by following up on their instructions, ensuring that queries are dealt in a timely manner and respecting the norms and standards
- Training the newcomers, smoothing the onboarding process
- Sharing continuous improvement projects by raising improvement points and contribute to implement them
- Contribute to a good team atmosphere and follow the Group's code of conduct
Profile and Skills to Success
- High School
- Advanced level of English and German is mandatory (oral and written)
- Good knowledge of Operations and Processes
- Skills- Ability to collaborate / Teamwork- Ability to deliver / Results driven- Attention to detail / rigor- Organisational skills- Critical thinking- Client focused#LI-Hybrid
Why joining BNP Paribas?
- Leading banking institution
BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe.
- Our presence in Portugal
Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- International reach
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Retail Banking , a division that brings together all of the Group’s retail activities and specialised business lines;
Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
- Diversity and Inclusion commitment
- Commitment towards work/life balance
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
- In case you are selected for this role, further documentation will be requested to support your hiring process.
PRIMARY LOCATION
PT-11-Lisbon
JOB TYPE
Standard / Permanent
JOB
OPERATION PROCESSING
EDUCATION LEVEL
Secondary Education
EXPERIENCE LEVEL
Not Indicated
SCHEDULE
Full-time
REFERENCE
2211SSOP13185
APPLY
- (REF: 2211SSOP13185)