.. What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform .. outros
A MANPOWER TBO , líder mundial em serviços de Recursos Humanos, encontra-se a recrutar um Assistente de Contact Center (M/F) , para prestigiado cliente na área seguradora (ramo vida e não vida).
O profissional a recrutar terá como principais responsabilidades :
- Atendimento telefónico a clientes (inbound, outbound e click to call ) sobre questões relacionadas com os seguros da marca;
- Esclarecimento de dúvidas e venda dos seguros;
- Atendimento pós-venda;
- Execução de tarefas de BackOffice.
Requisitos :
- Habilitações literárias mínimas ao nível do 12º ano (obrigatório);
- Experiência pessoal/profissional/escolar em seguros (ramos vida e não vida) (preferencial);
- Experiência em contact center (preferencial);
- Destreza informática;
- Gosto por o atendimento ao cliente;
- Dicção cuidada e formal.
Oferta Contratual :
- Formação inicial e contínua - remunerada;
- 705€ vencimento Base + 6€/dia de subsídio de alimentação em Cartão de Refeição + Prémio de Performance média 300€;
- Subsídio de férias e natal pagos na totalidade em junho e novembro, respetivamente;
- Projeto de continuidade, com perspetivas de evolução e reconhecimento profissional.
Horário de Trabalho :
- Segunda a sexta-feira - 09h00 - 18h00 ou 10h00 - 19h00 ou 11h00 às 20h00
- Possibilidade de 1 a 2 sábados por mês das 9h00 às 13h00
Local de trabalho : Laranjeiras - Torres de Lisboa
Tipo de oferta : Período Integral
Salário: 850,00€ - 950,00€ por mês
Benefícios :
- Cartão/Ticket refeição
Horário de trabalho:
- Turno de 8 horas
Remuneração suplementar:
- Décimo terceiro salário
- Subsídio de Natal
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