.. eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer .. outros
Estamos a recrutar Customer Service (M/F) para prestigiada empresa, na zona de Lisboa. A pessoa selecionada irá desempenhar as seguintes funções:
- Ser o primeiro ponto de contato e garantir a gestão da satisfação do cliente;
- Reconhecer os clientes que precisam de mais assistência por meio de verificações de integridade proativas, guiadas por indicadores de integridade, como percentagens de conversão;
- Executar um plano de gestão de conta prescrito para comunicar a visão sobre a gestão de leads e combiná-lo com os objetivos de negócios de cada conta;
- Implementar tarefas estruturadas que colocam cada cliente no caminho para um ROI positivo;
- Expressar as preocupações do cliente para cada equipa responsável dentro da organização e criar estratégias para acompanhá-las de forma consistente;
- Atingir 90% de retenção de conta e 15% de crescimento anual na receita por conta;
- Documentar as ações bem-sucedidas tomadas para atingir as metas de retenção e receita.
Requisitos :
- Escolaridade mínima obrigatória;
- 2 a 3 anos de experiência em vendas B2B;
- Fluente em Francês ( obrigatório );
- Fluente em Inglês e/ou Espanhol (preferencial);
- Experiência passada em " hunting " (novos negócios).
- Capacidade de escuta ativa;
- Boa capacidade de resolução de conflitos.
Horário : Horário full-time de 40 horas semanais de segunda-feira a sexta-feira, das 09:00h às 18:00h com as devidas pausas previstas por lei.
Eurofirms Trabalho Temporário Lda.
Alvará n.712/13 de 17 de julho
Tipo de oferta : Integral/Full-time
Horário de trabalho:
- De segunda à sexta-feira
Outras ofertas de emprego que podem interessar a você
OlivaisUberHoje
.. eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer .. outros
AlvaladeUberHoje
.. eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer .. outros
Beato antónioUberHoje
.. eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer .. outros
Santos-o-velhoUberHoje
.. eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer .. outros
BenficaUberHoje
.. eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer .. outros
LisboaUberHoje
.. customer support requests in thoughtful and creative ways Strong written and verbal communication skills - You are an effective communicator and listener, and you adapt easily to varied communication methods Collaboration - You value teamwork and contribute to a synergistic work environment where people .. outros
LisboaUberHoje
.. motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback High flexibility - When the only constant is change, you're ready to roll with the punches Bonus Points Bachelor's Degree in Business, Communications, English, or Journalism Support experience in a high-volume .. outros
Santos-o-velhoUberHoje
.. motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback High flexibility - When the only constant is change, you're ready to roll with the punches Bonus Points Bachelor's Degree in Business, Communications, English, or Journalism Support experience in a high-volume .. outros
Beato antónioUberHoje
.. motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback High flexibility - When the only constant is change, you're ready to roll with the punches Bonus Points Bachelor's Degree in Business, Communications, English, or Journalism Support experience in a high-volume .. outros
AlvaladeUberHoje
.. motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback High flexibility - When the only constant is change, you're ready to roll with the punches Bonus Points Bachelor's Degree in Business, Communications, English, or Journalism Support experience in a high-volume .. outros
BenficaUberHoje
.. motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback High flexibility - When the only constant is change, you're ready to roll with the punches Bonus Points Bachelor's Degree in Business, Communications, English, or Journalism Support experience in a high-volume .. outros
OlivaisUberHoje
.. motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback High flexibility - When the only constant is change, you're ready to roll with the punches Bonus Points Bachelor's Degree in Business, Communications, English, or Journalism Support experience in a high-volume .. outros
LisboaUberHoje
.. systems and knowledge bases Communicate quickly and effectively to internal and external stakeholders Triage and escalate urgent issues in order to drive them to resolution Complete thorough documentation and notation on customer contacts and trends Provide feedback to leadership and program teams regarding .. outros
BenficaUberHoje
.. systems and knowledge bases Communicate quickly and effectively to internal and external stakeholders Triage and escalate urgent issues in order to drive them to resolution Complete thorough documentation and notation on customer contacts and trends Provide feedback to leadership and program teams regarding .. outros
AlvaladeUberHoje
.. systems and knowledge bases Communicate quickly and effectively to internal and external stakeholders Triage and escalate urgent issues in order to drive them to resolution Complete thorough documentation and notation on customer contacts and trends Provide feedback to leadership and program teams regarding .. outros
Santos-o-velhoUberHoje
.. systems and knowledge bases Communicate quickly and effectively to internal and external stakeholders Triage and escalate urgent issues in order to drive them to resolution Complete thorough documentation and notation on customer contacts and trends Provide feedback to leadership and program teams regarding .. outros
Beato antónioUberHoje
.. systems and knowledge bases Communicate quickly and effectively to internal and external stakeholders Triage and escalate urgent issues in order to drive them to resolution Complete thorough documentation and notation on customer contacts and trends Provide feedback to leadership and program teams regarding .. outros
OlivaisUberHoje
.. systems and knowledge bases Communicate quickly and effectively to internal and external stakeholders Triage and escalate urgent issues in order to drive them to resolution Complete thorough documentation and notation on customer contacts and trends Provide feedback to leadership and program teams regarding .. outros
LisboaUberHoje
.. through ticket systems (chat and email) and possibly phone Ensure low to medium complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business .. outros
LisboaUberHoje
.. Availability to work in rotating shifts from Monday to Sunday (essential) High proficiency using computers (typing, quickly navigating between various tools) Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues Passion .. outros
Santos-o-velhoUberHoje
.. through ticket systems (chat and email) and possibly phone Ensure low to medium complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business .. outros
AlvaladeUberHoje
.. through ticket systems (chat and email) and possibly phone Ensure low to medium complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business .. outros
BenficaUberHoje
.. through ticket systems (chat and email) and possibly phone Ensure low to medium complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business .. outros
Beato antónioUberHoje
.. through ticket systems (chat and email) and possibly phone Ensure low to medium complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business .. outros
OlivaisUberHoje
.. through ticket systems (chat and email) and possibly phone Ensure low to medium complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business .. outros
AlvaladeUberHoje
.. Availability to work in rotating shifts from Monday to Sunday (essential) High proficiency using computers (typing, quickly navigating between various tools) Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues Passion .. outros
Beato antónioUberHoje
.. Availability to work in rotating shifts from Monday to Sunday (essential) High proficiency using computers (typing, quickly navigating between various tools) Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues Passion .. outros
BenficaUberHoje
.. Availability to work in rotating shifts from Monday to Sunday (essential) High proficiency using computers (typing, quickly navigating between various tools) Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues Passion .. outros
Santos-o-velhoUberHoje
.. Availability to work in rotating shifts from Monday to Sunday (essential) High proficiency using computers (typing, quickly navigating between various tools) Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues Passion .. outros