.. support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line .. outros
A IMAN é uma empresa multinacional, presente em vários paÃses, especializada em Recursos Humanos nas áreas de Trabalho Temporário, Recrutamento e Seleção e Outsourcing.
Horário : de segunda a sexta-feira Local : Lisboa
Funções :
- Gestão da carteira de clientes, garantindo a boa e constante comunicação com os mesmos;
- Juntamente com as restantes equipas de gestão e operacionais, assegurar o nÃvel de serviço e os padrões de qualidade exigidos, tanto a nÃvel interno como do cliente;
- Análise e preparação de propostas para clientes;
- Análise da rentabilidade de contratos, realização de P&L por cliente;
- Análise dos contratos de clientes e respetivos requisitos de serviço, e, juntamente com os Responsáveis operacionais, assegurar o rigoroso cumprimento dos contratos;
- Análise e seguimento de indicadores de clientes (KPI’s), de forma a assegurar um adequado acompanhamento dos clientes.
- Análise e seguimento de indicadores internos e externos (KPI’s), de forma a assegurar um adequado reporte à Direção Geral.
Requisitos :
- Recém-Formado na área de Gestão, Turismo, Restauração e Gestão Hoteleira ou área afim;
- Fluência na lÃngua inglesa (Categoria B ou C);
- Conhecimentos de Espanhol (preferencial);
- Elevada vontade de evoluir e boa capacidade de aprendizagem;
- Elevado sentido de responsabilidade e comprometimento;
- Organização e atenção ao detalhe;
- Proatividade, motivação e dinamismo.
Oferta :
- Contrato de trabalho
- Remuneração base
- SubsÃdio de alimentação em espécie
IMAN - Delegação Saldanha Av. Defensores de Chaves, nº 15, 1º D, Saldanha T. +351 211 392 199 Alvará nº 776/15, concedido pelo IEFP
Tipo de oferta : PerÃodo Integral
Horário de trabalho:
- Turno de 8 horas
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