.. continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity .. outros
Company DescriptionAt Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.Job DescriptionBe responsible Developing project scopes and objectives, involving all relevant stakeholders;Ensure that all projects are delivered on-time;Measure project performance using appropriate systems, tools and techniques;Manage the budgetCoordinate the development of user manuals, training materials, and other documents as needed to enable successful implementation;Manage customer satisfaction.Qualifications+ 4 years of experience in project management;Bachelor degree in Computer Science or similar;Excelent communication and interpersonal skills;Project Management Professional (PMP) certification is a plus;Strong understanding of formal project management methodologies;Waterfall methodology;Budget management experience;Fluency in French (spoken and written).Additional InformationThe Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.