.. high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and .. outros
Galp is an energy company committed to develop efficient and sustainable solutions in its operations and in the integrated offers provided to its clients. We create simple, flexible and competitive solutions for the energy and mobility needs of both industrial and individual consumers. Our portfolio includes multiple types of energy - from renewable electricity to natural gas and liquid fuels.
We contribute to the economic development of the 10 contries in which we operate and to the social progress of our host communities. We are, therefore, leaders in our sector in the main sustainability indexes worldwide. We are 4 geographies, 49 nationalities and more than 6.000 experiences waiting to be shared.
We are looking for people with strength, passion, determination and vision to be part of our growth. Will you accept the challenge?
Let´s Regenerate the Future Together!
Incentives Specialist
The Mission
The incentives Team is looking to reinforce its team to obtain funds at an Iberian, European and Brazilian level with a view to improving the business model through the development of innovative, scientific, and technological projects at Galp.
What you’ll do :
- Collaborate with consultants in identifying opportunities in funding programmes that are strategic interest to Galp
- Follow-up on developments resulting from Applications.
- Capacity of organisation, priority management and planning.
- Managing the financial dimension of projects including budget, funding, financial reporting, schedules, risks, and contractual deadlines
- Ensure the financial monitoring of the implementation of a project
What you’ll need :
- Master's Degree in Management or Economics
- Minimum 2 up to 4 years of experience in similar roles
- Knowledge of Incentives and Tax Programs/Initiatives at PT and EC level;
- Experience in RD&I projects
- Ease of communication and interpersonal relationship.
- Mindset for solution, innovation, and discussion of ideas.
- Fluent Portuguese and English, both verbally and written
- Good writing skills
- Structured and analytical thinker, with excellent attention to detail
- Team player, resilient and with strong business and personal ethics
- Networking capacity and conflict management
- Proactive, motivated, curious, open minded
- Knowledge in Office tools (Word, Excel and PowerPoint)
Diversity Commitment
- At Galp, we promote equality of opportunity and treatment of people regardless of gender, age, religion or belief, different capabilities, sexual orientation, political ideology, race or ethnicity. We believe that diversity creates value and strengthens the Group´s relationships and culture._