.. needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low .. outros
About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries. Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. What you'll be doing at Webhelp As a German-Speaking Technical Support Advisor for Smart Lightening Devices, you will: Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers' inquiries and/or attending to potential requests. Resolve product or service problems by clarifying the customer's complaints. Provide accurate, valid, and complete information by using the right methods/tools. Give real-time, accurate information that empowers the customer to make decisions. Listen to the customer's unique situation and acknowledge their needs. Go beyond the customer's service expectations so they will remember and share their great experience. We'll be a great match if you: Have a high level of German (written and oral) and fluent in English (B2) Possess excellent writing and verbal communication skills to simplify technical language for non-technical users Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Are proactive, self-motivated, and a great team player If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role. What we offer you: Strong compensation package (14 monthly payments per year plus bonus) Monthly meal allowance paid in voucher card (net) Private Health Insurance from day 1 A Bring a Friend Program with attractive incentives Personal and career development programs and mentoring to develop skills Possibility to participate in a growing multicultural Project Flexible Schedule from Monday to Saturday Work in a diverse environment with people from over 75 nationalities Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more! We promote inter-company mobility to work at any of our sites around the world Relocation package and accommodation guaranteed (for 12 months) Workplace: Work on-site in Lisbon, Portugal Webhelp is an equal-opportunity employer. Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.