.. analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple modalities .. outros
Do you want to be a part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service. Look at this position and start this new adventure in your personal and professional life!
You can see the details below and we would be happy to address any questions you might have.
Tasks
- Customer Support for monetization purposes (e.g. How to make money & optimize channel)
- Support with Account and Settings (e.g. Resolve content ID and rights management issues)
- Understand and remain up to date with client's policies and guidelines
- Policiy, Safety and Copyright management (e.g Understand ads, navigation policy and copyright guidelines)
- Ensuring the resolution of any queries and technical difficulties that customers may have when using the platform.
- Escalate complex problems according to defined procedures.
- Provide general and technical support
- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
- Escalate complex problems according to defined procedures.
Requirements :
- Native in requirement language
- C1 or C2 level of English
- Good communication skills, both verbal and oral
- Provide general and technical support.
- Identify, troubleshoot, document and categorize cases and possible bugs.
- Experience at Customer Support role at least 12 months
- Proactive attitude and strong team-spirit
- Excellent native level written and spoken communication skills in the language of support
- Be organized and able to manage time and tasks efficiently
- Quick learner and adaptable to learn new processes, concepts, and skills as well as being able to understand that an Operation is an ever-changing organism
- Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
- Ability to handle not only customers’ emotions, but also being able to empathize with the client’s case
- Strong analytical, problem solving and technical troubleshooting skills
Benefits :
- Pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
- Professional development and clear career path
- New office facilities in a convenient location in Lisbon
- Training & development opportunities
- Competitive salary & relocation allowance and assistance*
- Free fruit, coffee, tea and water and a lot more!
- Bureaucratic support to get the NIF and NISS
- Relocation bonus of 2000€ (gross) paid with the first payroll cycle