.. ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that .. outros
Job Description Manager | Tax Financial Services (m/f)Lisboa, PortugalO nosso cliente é uma empresa de referência no seu sector e pretende reforçar a sua estrutura com a integração de um Manager | Tax Financial ServicesResponsabilidades• Responsável pela conformidade fiscal e trabalho de consultoria para clientes;• Trabalhar com os Managers em questões fiscais nacionais e internacionais, com foco na implementação de soluções fiscais em alinhamento com os objetivos e preocupações de negócio do cliente;• Construir relações impactantes com clientes novos e existentes, e manter firme a relação com a liderança;• Criar um ambiente positivo e de confiança onde os membros da equipa se conheçam e se sintam parte da equipa;• Identificar questões técnicas fiscais fundamentais e levantar as questões adequadas antes de o trabalho ser enviado para revisão e consulta quando necessário;• Gerir várias atribuições de trabalho e prazos.Requisitos:• Licenciatura em Fiscalidade, Economia, Finanças ou áreas financeiras/jurídicas semelhantes de estudos;• Mais de 3/4 anos de experiência fiscal relevante;• O passado em ambiente de consultoria é valorizado;• Capacidade de trabalhar em projetos e ambientes multiculturais;• Bons Conhecimentos de inglês
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