.. (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity .. outros
A Adecco Recursos Humanos está atualmente a contratar um Técnico de Suporte ao Cliente (M/F) para um dos nossos prestigiados clientes na área de Alojamento e Domínios, em Lisboa.
Descrição/Funções : Identificar as necessidades do cliente e aconselhá-lo; Escalar os problemas ao apoio de segundo nível; Requisitos : Experiência no Serviço ao Cliente; Forte motivação para as relações com o cliente; Boa capacidade de comunicação;Orientação para o cliente; Elevada capacidade de comunicar e gerir informação oral e escrita; Experiência no contacto ao cliente; Conhecimento na área de registo e gestão de nomes de domínio (preferencial); Conhecimentos em Microsoft Word, Excel e Outlook; Conhecimentos de inglês; Conhecimentos chave: Paixão por aprender e desenvolver-se pessoal e profissionalmente; Paixão pelo serviço ao cliente e pela ajuda aos outros; Trabalho de equipa Atenção ao detalhe; Proactividade técnica; Bons conhecimentos no serviço ao cliente
Oferece-se : Integração numa equipa com forte potencial de crescimento; Salário e benefícios sociais adequados à função; Dia de aniversário de folga; Formação e progressão na carreira num grupo internacional
Tipo de oferta : Integral/Full-time
Horário de trabalho:
- Período diário
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