.. Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis .. outros
DUCK CREEK DEVELOPER (HYBRID LISBON) Portuguese company hires for hybrid work / Lisbon Only registrations will be accepted from those who already live in Portugal or are on their way. ONLY CVS IN ENGLISH WILL BE ACCEPTED PORTUGUESE (C1/C2) Descrição: - We are looking for a consultant to work with Duck Creek technology, to join a project at one of our main clients in the insurance area. - Analysis and resolution of problems related to the Duck Creek product - Design, build and configure applications to meet business process and application requirements. - Would be performing technical review of all the development activities. Main Skills Knowledge of Duck Creek (at least 1 or 2 years on a project) Knowledge of C#, XML, SQL Server Good learning ability, organization, autonomy and dynamism; Oral and written communication skills; Initiative and proactivity; Problem identification and resolution. Appreciated skills: Experience with Azure DevOps TOP 5 Skills - Duck Creek - C# - XML - SQL Server - Iniciativa e proatividade; Type of profile - at least 4 years experience (Full to Senior) - We will consider candidates with less experience as long as they have solid experience in Duck Creek Type of project - New Developments Hybrid regime - ideally 2x per week in Lisbon, but we can negotiate remote work eventually # 00246853
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