.. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer .. outros
Job summary Matchtech is a STEM recruitment specialist, with 40 years' experience in successfully matching STEM professionals with hiring employers in multiple sectors, all over the world. Key skills required for this role Data Science, Machine Learning, AI, IA, Deep Learning, Python, SQL, Big Data, Cloud Important Join a market leading "AI first" bank. Be part of a creative, dynamic and flexible team. Take advantage of your experience and evolve your career. Job description Is it time for the next step in your career? Are you looking for a challenging role? Do you want a stable position with further development opportunities? We are looking for a Data Scientist to join our client in Lisbon, one of the most important private banks in Portugal, who is right now going through an ambitious digital transformation that will convert them into one of the top 3 companies in the country investing in AI.Offer Permanent contract directly with end clientAttractive salary + bonus + benefitsHybrid work mode (6 days/month, flex)Flexible scheduleAnnual Training/ Education BonusMeal allowanceMedical insurancePension plan25+5 days of holidayHighly challenging technical projects on an international scale Role and responsibilitiesAs a data scientist, you will help improve the bank's data usage at a large scale and in all core functions, focusing on tailoring the products and services offering to customers, promotion of digital engagement, increase in customer satisfaction, risk assessment, fraud detection, AML and pursuit of operational efficiency. You will be integrated in an AI cross-functional team, working with a talented team of Data Scientists, Data and ML Engineers and Business Translators, ensuring business and delivery focus and alignment of the different areas within the bank. You will work mostly in a cloud based technological environment, taking advantage of its scalability and frequent release of new features and tools.Combine deep data and analytical skills with strong business acumen to solve business problems by understanding, preparing and analyzing data to predict emerging trends and provide recommendations to optimize business results. Deep understanding the bank's data sources.Clean data and validate readiness for analytical processes.Improve the modelling of events and behaviors.Improve the models' performance (ensure feasibility and reliability).Define the data science approach, testing hypothesis and discussing findings with the other members of the squad.Monitor performance of deployed models over time.Work as an effective team player in an integrated value chain of Data scientists, Data and ML Engineers, and Business Translators, to ensure capacity to deliver AI solutions at full industrial scale. Requirements Degree in Computer Science, Electrical Engineering, Statistics, Applied Mathematics, Physics or related field.Fluent in Portuguese, good knowledge of English.At least 3-5 years' experience in Data Science / Machine Learning. Fundamental understanding of the most common Machine Learning algorithms.Expertise in the training and testing of models, handling large datasets, and comfortably applying DS techniques to tackle: dimensionality reduction, leakage, overfitting, etc. Good knowledge of Python and SQL.Experience with development and deployment of models in cloud environments like GCP, Azure or AWS.Exposure to models performance monitoring is a plus.Knowledge of Deep Learning is a plus. Do you know someone who might be interested? Share their profile with us and get at least €500 with our Referral Plan! Share manages this role Matchtech is a STEM Recruitment Specialist, with over 35 years’ experience