.. the Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with .. the life of... Respond to customer queries via written channels (including Social media) in a timely and accurate way Identify customer needs and help .. outros
Position Snapshot : Location: Linda-a-Velha, Lisbon, Portugal Company: Nestlé Business Services Lisbon (NBS Lisbon) Full-time Bachelor’s Degree French Speaker
Position Summary : For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Claims Management Specialist. Reporting to Claims Management Lead Specialist, this professional will be responsible to analyze and solve claims and deductions raised by different stakeholders.
A day in the life of... :
- Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
- Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
- Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.
What will make you successful :
- Degree in Business, Finance, Economics or similar preferred but not essential;
- Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules);
- Intermediate English level;
- Good problem solving and analytical skills;
- Positive Thinking, willingness to learn and Team Player attitude required;
- Good Organization and Prioritization skills to be able to cope with a fast pace environment;
- Strong work ethic and Respectfulness required
NBSLisbonIsHiring
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