Lagos - Team Leader - Estúdio de Planificação

Who you are - The right attitude and behaviour to sell actively and help customers to; - Passion about leadership and people development in the IKEA Way; - Understanding of customer behaviour; - Understanding and active use of the Selling the IKEA way and Pricing the IKEA way manuals; - Sales steering; - Sales location management/sales space capacity; - IKEA product range, including service products; - Range presentation; - Knowledge about competitors and your local market; - The IKEA values reflect your own values; - Leadership experience; - English skills. A day in your life with us - Your working base is the shop floor where you lead by example every day, supporting, challenging and coaching coworkers; - Together with your team, you focus on putting the customer first in everything you do within the store shop; - Every customer must have a shopping experience that exceeds his or her expectations; - You take full responsibility for ensuring your shop is in excellent shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well assembled and available); - Together with your shopkeeper, you take responsibility for your department goals and ensure your action plan is in place and communicated clearly to them. You follow up and take action accordingly by using proven solutions and good examples. - You define your individual contribution and goals for delivering the department plan; - You are passionate about the IKEA products in your shop. You create a high level of knowledge about the products’ features and benefits, and share this with customers and your team; - You are proactive in finding opportunities and acting on them to maximize sales through understanding customers and the local market and keeping an eye on competition; - You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions); - You and your team actively sales steer to your department’s top-selling products, prioritized products and IKEA service products in order to maximize sales and long-term profitability; - You execute meaningful actions that are based on the outcome of a key performance indicator analysis at shopkeeper level; - You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability. Together as a team We are the ones meeting our customers - in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life! At IKEA / Ingka Group we believe everyone deserves to feel welcomed, respected, supported and valued, regardless of any identity dimension or life circumstances. We are committed to create a diverse work environment where everyone feels included and has access to the same opportunities. We want to reflect the society we live in and do not tolerate discrimination. It is based in these values that we work daily, because we believe diversity is the key to our success and inclusion is everyone’s responsibility.