.. probation period Your Future Company : This fast-growing multinational company has more than ** employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the .. outros
Descrição :
- Ministrar formação inicial e complementar a operações de contact center ou _backoffice _de clientes BPO;
- Garantir acompanhamento de assistentes com briefings individuais, coachings, etc;
- Garantir a produção e atualização de conteúdos de formação;
- Elaboração de indicadores de volumes de atividade e melhorias nos processos;
- Avaliação técnica de caraterÃsticas de especificação de produto;
- Gestão de reclamações.
Requisitos :
- Habilitações ao nÃvel da Licenciatura (preferencial) ou 12º ano;
- Facilidade de comunicação Interpessoal;
- Gosto pela atividade de Formação;
- Enfoque no Cliente e Disponibilidade;
- Resiliência/resistência ao stress;
- Experiência mÃnima de 6 meses em função equivalente (preferencial);
- Destreza Informática.
Observações :
- Inicio a contrato de trabalho imediato;
- Regime de 40h semanais;
- Folgas aos fins-de-semana;
- Vencimento base + SubsÃdio de alimentação + Prémios;
- Integração numa equipa jovem e dinâmica.
We Know How!
WE SAY HELLO TO EVERYONE!
Tipo de oferta : Integral/Full-time
Horário de trabalho:
- Turno de 8 horas
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