Client Delivery Manager Emea for Hana Enterprise

We help the world run better

We are looking for a Client Delivery Manager (CDM) to support additional growth & investment in our business line. The mission of the CDM is to maximize customer success.

Expectations and tasks

• Owns, develops and supports the growth of the client relationship for SAP ECS and acts as the voice of the client within SAP
• Accountable for the entire ECS engagement and acts as escalation point
• Leads the engagement with supporting ECS functions and roles to deliver as per contract and in line with customer expectation
• Actively drives the cloud transformation agenda to ensure S/4 HANA adoption
• Oversees client onboarding activities, upgrade projects and other service delivery initiatives
• Conduct regular service review meetings with client (operational and strategic topics)
• Performs contract compliance and risk management (project and business risks)
• Ensure seamless alignment across multiple ECS and SAP internal and external stakeholders
• Performs sustainable relationship management with clients
• Change request management in the client lifecycle
• Align with required SAP sales teams, support with positioning of additional ECS offerings and contact renewal.

Experience / Role requirements

• Reliable, self-confident, self-driven, committed and resilient work style
• Minimum 8 years relevant work experience
• Proven track record in managing client engagements, e.g. in Consulting or (Pre-)Sales settings
• Strong customer orientation with focus on relationship and expectation management
• Affinity for SAP / Cloud technology topics and solid understanding about SAP's strategy and service portfolio is required
• Knowledge of IT trends and their impact on business strategies is required
• IT Service Management, Cloud and IT infrastructure, SAP Basis and Application knowledge, experience and certifications are beneficial.

#SAPECSCareers

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We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability : Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 351687 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.